FAQs

How do I make a reservation?

Please contact us via phone, or click here.

What are Uptown Dog's requirements?

  • All dogs must be over 4 months of age and current on all vaccinations:
               • Rabies - 3 year Vaccination (1 year if less than 1.5 years old)
               • DHLPP/DHPP (Distemper/Parvo)
               • Bordetella (Canine Cough) within 6 months for intranasal or 1 yr. for injection

    *Please note that we will accept current titer tests showing proper immunity/antibody levels in lieu of Distemper/Parvo vaccines. A Bordetella waiver can be signed if you would prefer not to give your dog the vaccine. Current Rabies vaccination is required by Colorado State Law.

    *Canine Influenza is not required, but please check with your veterinarian about their recommendations.      

  • All dogs 6 months of age and older must be spayed or neutered.
  • Nylon collars with snapping buckles must be worn with a current ID tag AND dogs must be brought in on a regular leash (no retractable/extendable leashes).
  • Completed forms are required for participation in any Uptown Dog services.
  • New boarding dogs must attend at least one day of daycare prior to their stay. This allows them to get acclimated to the environment and daily routine, and allows us to get to know them so we can make their stay the best possible. Please note that this evaluation lasts a full day and requires regular daycare payment.
  • Please bring your dog's food from home if they are boarding with us. We do offer house food for a service fee of $4 per dog per day, but prefer not to change your dog(s) food unless absolutely necessary - changing their food while boarding typically results in digestive upset because new food needs to be transitioned to very gradually.
  • Any medications MUST be brought in the original prescription bottles in order for us to administer them to your pet!
  • All dogs must complete a successful behavior evaluation and interview day with one of Uptown Dog's Behavior Department staff members, and display continued appropriate behavior in order to participate in daycare.

What are your drop-off and pick-up hours?

  • Monday through Friday:  6:30am-8:00am / 4:30pm-6:00pm
  • Saturday / Sunday / Holidays:  7:00am-9:00am / 4:00pm-6:00pm

The following days are considered "Holidays":
     > New Year's Day
     > Memorial Day
     > July 4th
     > Labor Day
     > Thanksgiving Day
     > Christmas Day

Uptown Dog is focused on creating a balanced social environment for all dogs who attend. If you arrive outside of the hours listed above, the pack may be on a walk or engaged in another activity away from the facility. They may also be enjoying structured playtime or a nap. Arrivals outside of these hours can be disruptive and are strongly discouraged. Specific drop-off and pick-up times allows our staff to fully dedicate their attention to providing the best possible care and experience for your dog, and we appreciate your understanding. If you need to make special arrangements outside of these times, please contact us by phone. As a valued client, you are always welcome to stop by during the day to see how much fun your dog is having! Simply coordinate with a manger so they know when you are coming and can come up to the front and let you in.

If you are not able to make it in time for the evening cutoff, your dog will be boarded overnight and we will assess a boarding fee. If we don't have any of your dog's food on hand, we will feed them our quality house food and assess a food service fee of $4.

 

Do you have any breed or size restrictions?

We do not have any breed or size restrictions. We firmly believe that the most important thing is temperament, which is not determined by the size or breed of a dog. Facilities discriminating based on breed should raise a red flag in your mind as an indicator that proper behavior evaluations are not being performed by qualified staff members. We believe in selecting well-mannered individual pack members, not in making blanket disqualifications based on breed prejudice. This is what sets us apart and allows us to provide a safe environment for your dog.
We know you want your dog around other friendly dogs that play nicely. Our own dogs attend as well, and we take extra measures to assess behavior so everyone can feel safe. Therefore, all dogs go through a behavioral evaluation to screen for sociability prior to participating in daycare. If a dog does not meet the requirements to participate in daycare, they may still be eligible for boarding-only services. Uptown Dog does not accept aggressive dogs.

What is the interview process for new dogs?

Properly administered behavior evaluations are a very involved process requiring skilled handlers who are trained in dog behavior. Only qualified members of our staff are authorized to determine a dog's eligibility for daycare. This is another example of our commitment to ensuring that your dog's stay is not only rewarding and fun, but safe as well. Uptown Dog's interview process lasts a full day. This allows us sufficient time to observe your dog, assess their behavior and understand how to create the most positive experience for them. We also believe in ongoing behavior assesments to ensure appropriate sociability is sustained within the pack.

What if my dog needs training or help with behavior issues?

We are committed to providing superior behavioral and training opportunities in both group and individual formats. On our Training page, you will find descriptions of Uptown Dog's behavior consulting services and dog training offerings. Each dog is unique, and we believe we can help you find the right fit! Please feel free to call or email with questions about any of our services.

If it's my dog's first time, what do I need to bring?

You'll need to call ahead to make a reservation - you can also click here to inquire about availability. You'll also need submit a completed application, along with proof of up-to-date vaccinations and spay or neuter records before we can admit your dog. For their safety, we also require that dogs be leashed when entering or exiting the facility. They will need current ID tags attached to a nylon collar with a plastic snap buckle. If your dogs need to be fed during their stay, please bring their food in Ziploc bags or Tupperware containers. It's easier on your dog's digestive system to have the same kind of food they eat at home. If you prefer, we can feed your dog our house food for a service charge of $4 per day. 

Who supervises the dogs?

Our knowledgeable and friendly staff is always present to supervise members of the Uptown Dog pack. Our Pet Care Technicians are here to assist with all aspects of your dog's care. Managers are certified in Pet First Aid and CPR and all staff members receive essential training in canine behavior. There is at least 1 staff member for every 10-15 dogs. This ratio allows us to ensure safe play and social interaction.

What will my dog do all day?

We're glad you asked - it's a great question! We believe that your dog's overall happiness and wellbeing is most important. That's why we go well beyond the typical "dog daycare" by providing physical and psychological challenges through structured integration with the pack. At Uptown Dog, we believe in purposeful guidance to facilitate the development of proper social etiquette at the same time the dogs are having a blast playing with all their friends. We also provide progress updates to let you know what your best friend has been up to.

How often should my dog attend?

It depends on your dog's needs, your preference and your goals. We have some dogs that attend every day. These dogs are core pack members who benefit from the consistency of being in a balanced social environment. It really allows them to "settle in" with their friends and express who they are. We also have dogs that come a few times a week, or for occasional visits. A lot of people appreciate this type of cadence as well - it still allows their dogs to benefit from the structured socialization we provide at Uptown Dog.
One area that sets us apart is the focus we give to every dog, every day. We stay in tune with our pack, and work tirelessly to make sure your dog is getting what they need. Some dogs are shy and low key; others are more outgoing. You and your dog will appreciate our attention to the needs of the pack as well as its individual members.

Where do the dogs go potty?

When guests attend Uptown Dog, they are provided with numerous opportunities to eliminate outdoors. We believe that consistency is key when "house-training" a dog, so we maintain a daily schedule of regular potty breaks. Dogs are encouraged to eliminate in our 2,000 sq. ft. outdoor activity area. 

What if my dog has special or medical needs?

Managers are on site 7 days a week and are trained in Pet First Aid and CPR. If your pet is on medication during their stay, we will be happy to administer medicine at no additional charge. Unfortunately, we are not able to perform injections. All prescribed medications must be in their original container with their original label/administration instructions.

What is Dog Psychology?

Dog Psychology is the study of canine cognitive processes and behavior. The understanding and proper application of its principles makes successful communication with dogs possible, while simultaneously increasing the presence of positive and constructive behaviors. Lack of fundamental knowledge about Dog Psychology, however, results in miscommunication and frustration between dogs and humans, and can also create or intensify behavioral problems. While the scientific principles of learning and conditioning are the same across all species, there are vast differences with respect to how each species communicates amongst themselves. The way to most effectively communicate with another species is to have a clear, foundational understanding of how they see their world and communicate with each other about it. 

Dog Psychology is simply about understanding how dogs see the world, and then communicating with them in the language they know best - their own. This is accomplished by understanding things such as canine body language, posture, and energy. Think of it this way: it's far easier to clearly communicate a message to someone if you can speak to them in their native tongue. And as you become more fluent in understanding your dog's "language", you promote greater understanding, cooperation, and ultimately create what everyone truly wants: a meaningful, enduring and authentic bond with your dog. All of Uptown Dog's services are designed help you accomplish this. Please visit our Services page for more information about our specialized offerings.

 
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